PRIVACY POLICY

Welcome to Chariot

The Chariot respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website www.thechariot.net, communicate with us, or engage our services. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect personal and non-personal information in the following ways:

a. Information You Provide

When you contact us, request a proposal, or engage with our services, we may collect:

• Full name, company name, and job title
• Email address and phone number
• Billing address and payment details (if applicable)
• Project or inquiry information
• Any additional information voluntarily shared by you

b. Automatically Collected Information

When you browse our website, certain data is collected automatically through cookies or analytics tools, such as:

• IP address, browser type, and device information
• Pages visited, time spent, and referring website
• Location data (where applicable)
• Interaction data used to improve user experience

We may use tools like Google Analytics or similar to understand visitor behavior and improve our website performance.

2. How We Use Your Information

We use your information to:

• Respond to inquiries or project requests
• Prepare proposals, quotations, and service updates
• Manage projects, payments, and communication
• Improve our website, marketing, and customer experience
• Send newsletters or marketing updates (if you opt-in)
• Comply with legal and contractual obligations

We do not sell, rent, or trade your personal information to third parties.

3. Data Sharing

We may share your information with trusted third parties strictly for operational purposes, including:

• Web hosting providers, email platforms, or analytics tools
• Payment processors and accounting platforms
• Contractors or collaborators working under confidentiality

All such parties are bound by data protection and confidentiality agreements. We may also disclose information if required by law, regulation, or court order.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Analyze traffic and website performance
• Remember preferences and improve usability
• Track conversions or ad effectiveness

You can adjust your browser settings to decline cookies, though some website features may not function as intended.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Clients may request deletion or anonymization of their data by contacting us directly.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data against unauthorized access, misuse, loss, or alteration. While we maintain high security standards, no online transmission or storage system is completely secure, and we cannot guarantee absolute protection.

7. International Data Transfers

As an agency operating from India and serving global clients, your data may be transferred, stored, or processed outside your home country, including India and the United States. We take reasonable measures to ensure that such transfers comply with applicable data protection laws and that your information remains secure.

8. Your Rights

Depending on your jurisdiction (e.g., under GDPR), you may have the right to:

• Access and review your personal data
• Request correction or deletion of your data
• Withdraw consent to communications
• Object to processing in certain cases
• Request a copy of your data

To exercise these rights, contact us at Customercare@thechariot.net. We will respond to all legitimate requests within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to third-party websites, tools, or social media platforms. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of those websites before interacting with them.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes. All updates will be posted on this page with the revised "Last Updated" date. Continued use of our website after updates indicates acceptance of the revised terms.